Shipping and Delivery

Shipping & Service Delivery Policy

This Shipping & Service Delivery Policy applies to all purchases made through www.tarotbyheenas.com and offered by Tarot by Heena.

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1. Digital Consultation Services

Nature of Services

Tarot by Heena provides paid online and in-person consultation services focused on personal guidance and self-reflection.

No physical shipment is involved for consultation services.

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Mode of Delivery

Digital services are delivered through one or more of the following methods:

• Video call

• Audio call

• Chat-based consultation

• Email-based guidance (where applicable)

The delivery method will be communicated at the time of booking.

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Service Fulfilment Timeline

• After successful payment, booking confirmation is sent via email or WhatsApp

• Session scheduling details are shared within 24–48 hours

• Consultations are delivered on the agreed date and time

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Delays or Rescheduling

In case of technical issues or unforeseen circumstances:

• Clients will be informed in advance

• A rescheduled session will be offered at a mutually convenient time

Tarot by Heena is not responsible for delays caused by internet issues, platform outages, or circumstances beyond reasonable control.

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2. Physical Product Shipping

Products

Physical products (such as crystal bracelets or related spiritual accessories, if offered) are shipped to the address provided by the customer at checkout.

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Shipping Method

• Domestic Orders (India): Shipped via registered domestic courier services or India Post

• International Orders: Shipped via registered international courier services or international speed post

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Dispatch Timeline

• Orders are typically dispatched within 5–8 business days after successful payment

• Delivery timelines may vary depending on courier service, destination, and local regulations

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Delivery Responsibility

Tarot by Heena is responsible for handing over the shipment to the courier company within the stated dispatch timeline.
We are not liable for delays caused by courier companies, customs clearance, postal authorities, or factors beyond our control.

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Delivery Address

All physical products are delivered to the address provided by the buyer at the time of order.
Customers are responsible for ensuring address accuracy.

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3. Order Confirmation

• Digital services: Confirmation sent via email or WhatsApp

• Physical products: Dispatch confirmation shared once the order is shipped

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4. No Guarantee of Transit Time

Delivery timelines provided are estimates only and not guaranteed. Any delay by courier or postal authorities does not entitle the customer to compensation unless explicitly stated in the Refund & Cancellation Policy.

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5. Contact Information

For issues related to service delivery or shipping, please contact:

Email: heenasingh0801@gmail.com
Location: Gurugram, Haryana, India